Key Highlights: Responsible for complete menu revision and production system that resulted in 50% reduction in food cost. Developed new and creative menu items and built packages for specific occasions. Supervised kitchen orders, prep work, plating, and expedited each dinner service for large events. Manage banquets ranging from 50 to 350 guests per event space; full ballroom can accommodate 1000+. Being a Banquet Manager develops and maintains banquet accounts by ensuring customer satisfaction before, during, and after the event. Managed all banquet services, supervised 30 associates and 3 supervisors Take a look at the pros and cons of being a banquet manager to see if this career is the right fit for you. Review event details with banquet supervisor and brief staff on details. Uphold the Marriott brand reputation to provide a globally recognized hospitality experience. Credited with a high degree of professionalism resolving problems while maintaining excellent customer service. Planned and managed 200+ person private events and weddings for members and clients. Interviewed, hired and trained all Banquet Captains, service staff and setup crews. Oversee banquet functions for Fortune 500, major local and international corporate events, weddings and personal parties. Managed total restaurant operations of staff, customer relations, vendor relations, budgets and inventory control. Assisted Catering/Sales Department with marketing promotions and contract negotiations. Managed 11,000 square feet of meeting and catering space within a hotel located next to the convention center. Pulled off multiple events, to each client's standards, while maintaining all of my budgets. There is service characterized by uniform décor, including round dinner tables topped with utensils and drink-ware for each guest. Coordinate daily scheduling and menu planning, streamlining labor and food costs. All cutleries should be on the table arranged neatly for the number of courses to be served. Strong supervisory experience with a knack for motivating staff. Retail Customer Service Skills Training... Food and Customer Service Skills Training, Operations Management: Inventory Management, SAP Customer Service (CS/SM) - Service Management module, Supply Chain: Inventory Control & Safety Stock Calculation, Customer Service Mastery: Delight Every Customer, Customer How to Build a Customer Service Strategy, Fundamentals of Logistics, Supply Chain & Customer Service, Make Meetings Work & Tackle Time Management Troubles, Culture of Services: Paradox of Customer Relations, How to Run truly Productive Meetings and add value. Provided outstanding customer service and upheld all contract agreements. Created spreadsheets and cleaning schedules to monitor the condition of the hotel and aging meeting rooms. Delphi. Demonstrated high standards for personnel performance and customer service. Work with food vendors to order all items needed for private events and the restaurant. Redesigned banquet layout sites and created a cohesive collaborative team environment committed to providing excellent customer services. Organized and executed very detailed and high profile social events, including weddings, conference services. Managed the daily operations of the banquet facility. Handled payroll and scheduling as well as inventory control for the department. Entered billing information from events into Micros and Delphi system. Managed logistics with guest rooms and 18,000 square feet of meeting space. The Banquet Manager supervises a group of primarily para-professional level staffs. Once the dinner is ready on the table line, the announcer rang three times and announce “Mr. Manage a Banquet and Catering Department consisting of 18,000 square feet of interior function space and 16 acres of outdoor gardens. Manage Banquet Events at two properties with a meeting space of 20,000 sq. Banquet Manager plans, directs and coordinates banquets held within the establishment. Championed the Involvement Committee acknowledging positive customer feedback. Jobs. Provided individual event consultations for private parties to ensure highest levels of client satisfaction. The events frequently take place at hotels, resorts, and independent banquet halls. Compiled banquet checks and entered food and beverage orders using the Micros POS system. Manage banquet staff as well as inventory control. Prepared banquet function bill's using Delphi software. Assist General Manager and Guest Service Manager with ordering food and alcohol for the restaurant and banquets. The name of the guest is written on cards which are placed at the head of the cover where the guest is to sit. Managed a team of up to 170 associates in over 140,000 sq. Inspect and clean food preparation areas to ensure safe and sanitary food handling practices. Managed a Banquet team who services a facility of 20,000 square feet Resolved guest service issues by utilizing strong customer service skills, with a focus of customer retention. Negotiates contracts, assists in the selection of menu items, schedules banquet staff, arranges for facilities or equipment, and communicates customer needs to the appropriate personnel. "Planning skills, administrative skills, selling skills; they all came to the fore as a banqueting manager and those skills underpin everything in events. Managed, trained, and developed 40 full and part-time staff members. Managed allstaff and multiple events simultaneously. Organize baquets and private parties Assist in all food preparation, product purchasing and facility maintenance. Coordinated banquet functions and assignment of meeting spaces according to client's request. Performed back of House Duties Inventory and record of daily food Cost and sales along with expediting Entrees to wait staff. Conducted meetings, conferences and special events with emphasis on customer service, impeccable hospitality and attention to detail. Managed all aspects of banquet operations in the hotel with over 105,000 sq. Ensured compliance of Marriott Operating Standards to maintain integrity. Supervised, interviewed and hired all 25 banquet service staff, and created a professional and fun work environment. © 2021 The Hotel Skills | All Rights Reserved. Coordinate day of event details with staff and outside vendors. Developed and created new event components and special events to expand our services and profitability while increasing our marketability to clients. Assisted clients with planning wedding receptions, corporate parties, and business meetings. Improved overall Guest experience scores to include cleanliness of guest rooms and bathrooms, overall Breakfast service and Dining room scores. Worked closely with catering and sales departments for event planning. The toast indicates that the meal is over and guests are allowed to smoke. There should be Spaces between covers a minimum of 20” and a maximum of 32” per covers (24” ideally). Showed leadership and the overseeing of multiple events. Maintained and refreshed all function rooms as needed. Coordinate all details for social and corporate events from [ ] covers. Consulted with clients regarding event details. Performed staff training/development, staff scheduling, and troubleshooting. Worked close with food preparation, customer service and managing workers and servers. Support all logistical activities for meeting and event spaces. Managed a 15,000 square foot banquet facility servicing both corporate events and social functions. Make sure meeting rooms where set according to the BEO. As a manager, you have to communicate up, down and across the organization.You need to make presentations and communicate to the senior management one minute and then communicate to your peers the next minute.. You need to be able to get people to listen to you, remember and buy in to your goals and act on the information that you communicate to them. Managed Banquet staff to ensure smooth daily operations and success of each event. Direct banquet operations in suburban hotel with over 18,000 square feet of meeting space. Verified, revised and reviewed master accounts with reservations, front office, accounting departments and group contact. Provided hands-on administration of banquets, staff training and inventory management. Oversee a total of 46,000 square foot of banquet meeting and event space. Maintain safe, secure, legal and healthy work environment by following and enforcing service standards and procedures. Oversee the setup, execution and logistics of 25,000 square feet of event space. Work closely with guests to plan private events from 10-150 people. This free Banquet Manager job description sample template can help you attract an innovative and experienced Banquet Manager to your company. Conducted staff training and development by providing feedback, as well as coaching and counseling. Monitor and maintain proper labor and food costs according to budget. Order system * Microsoft Office proficient including Powerpoint presentations, Excel spreadsheets and formulas, Microsoft Word and Outlook. Reduced food costs by 20% using seasonal ingredients at the same time setting standard toward minimizing waste. Maintain liaison with sales department to ensure maximum profitability. Develop floor plans for each event working with the sales team, chefs and clients. Work with numerous outside vendors to provide the proper staging, dance floors, linen rentals and all audio visual equipment. Search Banquet manager jobs. Facilitated weddings and other large events. Provided superior customer service while maintaining a positive attitude. Managed the entire restaurant function including all purchasing, food and beverage orders, and daily and monthly inventory control. Planned and executed meetings, conferences, corporate and social events. Created and implemented innovative and successful training program for service staff which resulted in marked performance improvement. Sell the facility to new clients for weddings and other functions. JOB TITLE : BANQUET MANAGER REPORTS TO: Sales & Food and Beverage Manager POSITION SUMMARY:. Managed and directed all facets of numerous corporate and social events. Water goblets are placed (Liqueur and cordial glasses are never placed). Direct Payroll, scheduling, hiring, and staff training management. The Supervisor assists the banquet manager, he/she coordinates the function arrangement, set up, control staff, and allocate the job. Trained and directed banquet staff in servicing all banquet activities in order to ensure a successful function and repeat business. Created computerized function space layouts and implemented controls for use within an internal program. Facilitate all food service operations, budget management, front and back of the house employee training and facilities sanitation. The banquet manager handles the overall operations of a banquet hall – food arrangements, seating arrangements, decoration of the hall, entertainment arrangements and other related activities. One of the best ways to acquire the skills needed to be a banquet manager is to take an online course. Do weekly inventory and price pointsSet up and lead banquetsDelegate floor plansHandle nightly cash and cleaning. What is service? Managed staff, set-up and service for all business meetings, weddings and social functions. Created a department training manual, standard operating procedures, and cost control strategies. It is customary for a banquet to start with a cocktail. The type of information recorded is: Name of booking party, Name of person to whom the bill is to be sent to, Nature and type of function, Date and Time of function, Maximum number of people expected and Minimum number guaranteed ( guaranteed minimum number of people for whom a charge will be made even if the numbers are lesser then minimum), Menu and Type of service requirements, alcohol and Non-alcoholic drinks to be served, Type of table layout, Special arrangement such as, band, microphones, lectures, ramps, flowers, ice-sculptures, etc., Price to be charged per person, Price for hall and special arrangements. Communicate between sales department, the event contact and the kitchen to make sure the guest's needs are met. Executed all catering and private events planned in the suites. Develop budgetary objectives and maintain cost controls while increasing revenues. Cut labor costs by efficient scheduling averaging 9% versus company par of 11%. Work side by side with the Sales department and the clients to update and finalize all banquet event orders. Snacks and drinks are served. Banquet Server Resume Skills List. Banquet Manager Job Description Template. Get the right Banquet manager job with company ratings & salaries. Coordinated staff schedules based on daily activity in meeting rooms. Banquet managers oversee the day-to-day activities of the kitchen, dining room and other areas where the banquet is held. Hosted numerous small, medium, and large events in an over ten-year period. Manage a staff of 20 permanent employees and up to 75 staff members from a temporary staffing agency. Involved in efficiently running and maintaining a 21,799 sq ft of a busy Banquet Facility. • around dust … Helped to increase sales by over 10% while reducing labor and food costs. 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