Position
Telesales Manager
Description

JOB DESCRIPTION:

You will be establishing and leading a telesales centre in Ho Chi Minh City. You will report directly to our Head of Operations.

As Telesales Leader you will be responsible for the following tasks:
– Establishing and leading an efficient telesales centre in HCMC
– Selecting agents with the right skills to perform well in the team
– Establishing and conducting training for agents to ensure ongoing skill improvement
– Monitoring and optimising the performance of the team by making good management decisions
– Generating cargo orders from available marketing leads
– Verifying new driver sign-ups by encouraging them to submit all the correct documents
– Receiving new cargo orders by phone and passing them to the operations team
– Dealing with any customer difficulties by gathering information and passing the details on to the correct person or team
– Ensuring that all calls take and give sufficient information to allow the other teams to complete all their duties accurately
– Establishing policies and ensuring the team are able to consistently work to them
– Identifying problems and bottlenecks and implementing changes to resolve them
– Building and maintaining a culture of high-performance in your team
– Designing KPIs, performance reviews and incentive programmes for staff

 

ESSENTIAL SKILLS AND EXPERIENCE:

– Practical experience in a telesales environment
– Experience in a position of leadership
– Great people skills and capability to work in an ambitious team
– Good organisational skills working in a busy environment
– A can do attitude to problem solving
– English language to a good standard

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Position: Telesales Manager

Thank you for applying to LOGIVAN. We wish you every success with your application. After we have reviewed your application, a member of our team will contact you about the next steps.

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Employment Type
Full time
Job Location
208 Nguyễn Đình Chiểu, District 3, Hồ Chí Minh
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Base Salary
12,000,000 vnd - 16,000,000 vnd
Date posted
20/04/2019