Privacy Policy

Policy to protect personal information of users

Purpose and scope of information collection

Apply for Logivan Chủ xe mobile app members (drivers/truckers):

The user's data is absolute confidentiality under Logivan's personal information protection policy and is not provided to third parties.

Personal information

The driver's personal information (include: fullname, phone number, driver license, avatar) will be stored in the system to use for service operation by Logivan (refer to Terms of Use for more detail).

GPS access permission and location data

The Logivan Chủ xe mobile app will request to access GPS location even when the app is closed or not in use if the driver is in the process of transporting goods.

The driver's phone GPS location be used for the navigation map (help the driver easy go to the pickup and dropoff points), shipment tracking and cargo location tracking. The GPS location also use for nearest order finding function.

When the driver is running the shipment, the GPS location of the truck which be collected from driver's phone will be used to show truck's location into the shipment map where the cargo owner and Logivan dispatchers team can see and follow the cargo location.

The GPS data will be stored in the our system to use for service operation by Logivan and is not provided to third parties. (Please refer to Terms of Use for more information)

Apply for www.logivan.com members:

To ensure that transactions are successfully executed and risk reduction can arise and to contact, confirm, guarantee benefits for Logivan members, when registering to use www.logivan.com, users Transportation services must provide initial information including: name, address, phone number, email. For transport service providers, they must provide initial information including: name, address, phone number, email, documents relating to the transport service provider… This information will be reviewed set and stored in the system.

Members shall be solely responsible for the confidentiality and storage of all use of the service under their registered name, password and e-mail box. In addition, the member is responsible for promptly notifying www.logivan.com of unauthorized use, abuse, security breaches, keeping the third party's registration name and password for any reason. suitable solution.

Address of information collection and management unit

LOGIVAN Vietnam Technology Co., Ltd

Address: Ô 10, Floor 3, D2 Giảng Võ, Ba Đình District, Hanoi City, Vietnam.

Phone: 024-7300-1828

Email: [email protected]

Scope of use of information

Information gathering aims to:

Providing services to Members;

Send notifications about information exchange activities between members and LOGIVAN

Prevent activities that destroy a member's user account or Membership spoofing activities;

Contact and solve with members in special cases.

Do not use personal information of members other than the purpose of confirmation and contact related to transactions at logivan.com.

In case of legal requirement: LOGIVAN is responsible for cooperating to provide personal information of members upon request from judicial agencies including: Procuracy, court, interrogation police regarding certain law violations of customers. In addition, no one has the right to violate the member's personal information.

Means and tools for users to access and edit their personal data.

Members have the right to self-check, update, adjust or cancel their personal information by logging in to their account and editing personal information or requesting www.logivan.com to do this. Upon receiving these responses, www.logivan.com will confirm the information, be responsible for answering the reason and instructing the member to recover or delete personal information.

Commitment to information security

Personal information of members on www.logivan.com (also included: Logivan Chủ xe mobile app, Logivan Chủ hàng mobile app) is committed to LOGIVAN's absolute confidentiality under Logivan's personal information protection policy and is not provided to third parties, except where required by law. www.logivan.com is responsible for cooperating to provide personal member information upon request from judicial authorities including: Procuratorate, court, police agency investigating violations certain laws of customers. In addition, no one has the right to violate the member's personal information. The collection and use of each member's information is only possible with the consent of that customer unless otherwise provided by law.

Time to store information

Personal data of Members will be stored until requested to cancel or self-login and cancel. Remaining in all cases personal member information will be kept confidential on the server of www.logivan.com

Mechanism for receiving and resolving complaints related to personal customer information

Members have the right to submit complaints about disclosure of personal information to third parties to the Management Board of www.logivan.com to the Company address or by email.

Email: [email protected]

The company is responsible for implementing technical and professional measures to verify the reflected content.

The period of time for reflection relating to personal customer information is 15 days.